Frequently asked questions

We are an international student arrival and settling-in service. We meet you at the airport, arrange your first place to stay, help you get set up and check in through your first week — with one named person looking after you.

Yes. Arrive UK Services Ltd is registered in England & Wales and based in Oxford. Our company details, terms, privacy policy and complaints process are published on this website.

A named ArriveUK Arrival Coordinator. They speak with you before anything is booked, stay reachable during your arrival and own every next step — you never need to coordinate our suppliers yourself.

Yes. Choose any single service — LAND, STAY, START, CONNECT or SETTLE — or all five together as COMPLETE ARRIVAL for £519 + accommodation.

LAND from £259 · STAY £150/night (minimum 2 nights) + £99 Booking Support · START £99 · CONNECT £49 · SETTLE £79. COMPLETE ARRIVAL is £519 + accommodation, saving £66. Exact inclusions and your final total are confirmed before you pay.

No. Accommodation (£150/night) is always shown separately from our services, including in COMPLETE ARRIVAL, so you know exactly what you pay for.

We only offer properties we are authorised to market. Room details, facilities, location, check-in process and terms are confirmed before you pay.

We monitor your flight on the day, so your transfer adjusts to your real landing time. We also reconfirm everything 7 days and 24 hours before you arrive.

Your named Arrival Coordinator. With your consent, we confirm your arrival and share agreed updates during your first week. We do not offer 24/7 monitoring.

Tell your coordinator — whoever receives an issue owns it until it is resolved or clearly handed over. If a supplier’s part goes wrong, we manage it with them for you.

They are set out in our Cancellations & Refunds policy, and the terms for your booking are shown before you pay.

Send the short “Plan my arrival” form. Your coordinator contacts you, confirms what you need, then sends your plan and total before anything is booked.

We are based in Oxford and support students arriving at London and Birmingham airports who are studying in Oxford and Oxfordshire.

It is the planning price for Heathrow to Oxford. Other airports, extra passengers, heavy luggage or unusual times can change the journey, so we confirm your exact quote before you pay.

Heathrow, Gatwick, Stansted, Luton and Birmingham, with transfers to Oxford and Oxfordshire. Ask us about other airports.

Your Arrival Coordinator monitors your flight, so the transfer adjusts to your real landing time. You do not need to call anyone.

Before you fly we send your meeting point and the details of who will meet you. We reconfirm everything 7 days and again 24 hours before you land.

Accommodation coordination, booking administration and check-in support. The nightly accommodation charge is shown separately, so you always see both.

Yes — 2 nights. Most students book a few nights while they arrive, settle and view longer-term options.

We only offer properties we are authorised to market, with their facilities, check-in process and terms confirmed before you pay.

We guide you through the steps and documents so you can open it yourself quickly. Banks make the final decision.

We show you how to register with a local GP and the NHS, and what to bring. Registration is done with the practice.

Our space for new students: first-days information, local guides, student tips, verified events, partner offers and ways to meet other students.

No. SETTLE is scheduled, defined follow-up with WhatsApp support during stated hours — and we always tell you who to contact in an emergency.